Frequently asked questions
Cancellation/Reschedule Policy
- To confirm a booking, we require a 20% advance payment. Please note that advance is non-refundable in the event of cancellation.
Yes, we offer priority booking for next-day morning appointments. A 40% non-refundable advance payment is required to request a priority slot. Appointments are assigned based on our team’s availability and schedule.
Privacy Policy
- For privacy and security reasons, we do not share the personal contact information of our team members. All communication can be managed through our official support channels.
No, for privacy and security reasons, our team members do not have access to customer phone numbers. All communication is handled through our official channels.
- As part of our privacy policy, we do not take any photographs of customer premises without obtaining prior consent.
Products Purchased
- we don’t provide a list of products prior to the commencement of service.
- No, you are not required to purchase all the products brought by the team. However, if the product opened or used in the service, it is billed.
- Product charges are calculated based on MRP plus applicable GST and a 2% transaction fee.